![]() ![]() We are happy to refund this transaction to you as long as the funds have not been picked up yet - please contact our Support team! If you sent money to the wrong person or to the wrong number, what can you do? You can send funds up to the maximum limits permitted by our standard sending policies. We will simply charge a small % of the exchange rate and will not charge any extra fees at all. How much will you pay to send to Tunisia? In case you have any complaints or concerns, please email us at We will review and assist you promptly.You can send money to Swared, via Mobile Money transfers or Cash pick up transfers. We always strive to offer you the best product and service possible. See here for more options on how to contact us. Send us an email to via your registered email address. Our team will be glad to assist you in English, Urdu, Bengali or Tagalog. ![]() You can be assisted every day from 9 AM to 9 PM local time. You can upload your Proof of address document directly in the Taptap Send app. Receipts from Taptap Send will not be accepted. Box), and must be less than 6 months old. all sorts of utility bills (electricity, gas, internet)Īny of the documents above must have your name and residential address (not a P.O.Money exchange/transfer slips (received when you send money at an Exchange shop).You can submit any of the following documents to us: This is a requirement in the UAE to ensure the authenticity of your account as well as a safe and secure user experience. In the UAE, we are required to verify your address. Within 30 days of your first attempted transfer, you will need to have a proof of address document verified. Mashreq Bank may issue a temporary 3 AED charge to your card when you add it to Taptap Send, but it is a temporary hold that should be removed shortly after it is applied.ģ. You can check with your card issuer to confirm what their fees are for using their card. Taptap Send does not charge any fees, but some Salary card issuers may charge a transaction fee. Once your card is added successfully, you can use it to send money securely.Follow the instructions here on how to add a payment card.Taptap Send does not charge any fees, but some banks might apply an extra fee for remittances. ![]() When you send money via Taptap Send, your bank may send you a text message or a notification to confirm the transaction.
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